Customer Service Representative

Job Description

Purpose of the Position:

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Day to Day Responsibilities:

•        Manage day to day customer communications.
•        Generate sales leads
•        Identify and assess customers’ needs to achieve satisfaction
•        Build sustainable relationships and trust with customer accounts through open and interactive communication
•        Provide accurate, valid and complete information by using the right methods/tools
•        Meet personal/customer service team sales targets and call handling quotas
•        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
•        Keep records of customer interactions, process customer accounts and file documents
•        Follow communication procedures, guidelines and policies
•        Take the extra mile to engage customers

Education & Experience:

•        4-5 years of experience in customer service
•        Bachelors degree preferred or equivalent experience

Required Experience:

•        Proven customer support experience or experience as a Client Service Representative
•        Track record of overachieving quota
•        Strong phone contact handling skills and active listening
•        Familiarity with CRM systems and practices
•        Customer orientation and ability to adapt/respond to different types of characters
•        Excellent communication and presentation skills
•        Ability to multitask, prioritize, and manage time effectively

Desired Experience:

•        Experience in solar module or wafer manufacturing industry
•        Experience in glass manufacturing industry
•        Experience in manufacturing in clean environments industry

Soft Skills:

•         International & multicultural communication & coordination ability
•        Strong ownership of achieving plant goals
•        Creative and with strong continuous improvement work
•        Excellent presentation and reporting skill
•        Ability to change the thinking of others to establish longterm behaviors, norms, culture
•        An excellent opportunity to join a growing business and technologically advanced industry.
•        Our products will be used all over the world